Refund policy

14 days, no questions asked

If one of our products is not right for you, you can have your money back. This covers your first payment and every renewal. Ask within 14 days of the payment. You do not need to give a reason.

How to ask

Email the product's support address, or admin@nexborne.co.uk. For Helios, you can also ask Paddle directly at paddle.net. We refund the full amount to the card or account you paid with. Your bank usually shows it within 5 to 10 working days.

Who handles payments

Helio Guard, Helio SEO and Helio Posts are sold by Nexborne Ltd, and we issue the invoices. Our payment provider, Mollie B.V., processes card payments for them. We make refunds through Mollie, to the card you paid with.

Helios (heliosmsp.io) is sold through our online reseller Paddle.com. Paddle is the Merchant of Record for Helios orders. It handles Helios payments, invoices and returns.

After a refund

A refunded subscription ends straight away. You can subscribe again whenever you like.

Payments made without permission

If a card was used without its owner's permission, we refund the full amount to the cardholder.

Client work

This 14-day policy covers our products. Builds and managed IT are paid for as the written proposal for that work says.

Your other rights

This policy adds to any rights you have in law. It does not take any of them away.